Delivery & Shipping Policy / ডেলিভারি নীতি

• Eligible digital codes and keys are delivered through the customer order page, dashboard, email, or support-assisted delivery.
• Automated delivery starts only after payment is confirmed by the gateway or by our support team.
• Some products require manual review, stock confirmation, platform checks, or account setup before delivery.
• Customers should provide a correct email address, phone number, and any product-specific account details requested at checkout.

• Instant / automated items: usually appear shortly after confirmed payment.
• Game keys and gift cards: delivered after payment confirmation and stock validation.
• Accounts and setup-based products: may require order verification and support coordination.
• GamePass / portal access: delivered through the order/dashboard flow once provisioning is ready.

Delivery begins after payment is confirmed. For EPS and other automated gateways, confirmation is checked server-side where supported. For manual payment methods, customers must submit the correct TrxID, sender number, or requested proof so our team can verify the payment.

If a payment is pending, reversed, mismatched, or flagged for review, delivery may be paused until the transaction is verified.

MHJoyGamersHub also offers DSC campus hand-to-hand support where available. This is a special campus service, not the normal delivery method for all customers.

Current campus area: Near Daffodil International University, Savar 1340. See the dedicatedDSC Delivery Termsfor student ID checks, coordination calls, and delivery availability.

If delivery is delayed, customers should first check whether payment is still pending. If the order page does not update or the product is not visible after confirmation, contact support with the order ID and billing email.

If MHJoyGamersHub cannot deliver an eligible paid order, the case will be handled under ourRefund & Cancellation Policy.

Support email: [email protected]

Admin email: [email protected]

Phone: +880 1983888331

You can also use the Contact Support page or the Track Order page.